Refund policy
At MAELUXE, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
Due to the nature of skincare and beauty products, we do not accept returns on opened or used items for hygiene and safety reasons.
To be eligible for a return, your item must:
- Be unused and unopened.
- Be in its original packaging.
- Be returned within 14 days of delivery.
- Include proof of purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can review your claim and provide a replacement or refund if approved.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
The following items are not eligible for returns or refunds:
- Opened or used products
- Products damaged due to misuse
- Gift cards
- Final sale or clearance items
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions about your order or this policy, please contact us:
Email: hello@maeluxe.com
Website: www.maeluxe.com
We appreciate your trust in MAELUXE and are committed to providing exceptional products and customer service.